Return & Refund Policy

VISRITA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • VISRITA does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • 🔁 Return & Exchange Policy

    We accept returns/exchanges only under the following conditions:

    • The product is damaged, defective, or a wrong item/size has been received.
    • The Yellow Security seal tag is intact and has not been removed.
    • A valid and continuous unboxing video is provided as proof.

    ❌ Returns for reasons such as change of mind, size preference, or personal dislike will not be accepted.

    📌 Important Notes

    • This policy is in place to protect both customers and the brand from misuse and ensure quality assurance.
    • If you face any issues, please reach out to us immediately with your order ID and unboxing video.

    📞 Contact Support: +91 7984337747
    📧 Email: info@visrita.com